PRIVACY POLICY

Last updated: May 19, 2026

1) Who We Are

This Privacy Policy describes how The Master Jacket (“we,” “our,” or “us”) collects, uses, stores, and shares your personal information when you visit, make a purchase from, or interact with The Master Jacket website and services.

Contact Information:
Email: hello@themasterjacket.com
Phone: +49 176 41669858
Business Address: Stockumer Str 218, Dortmund, 44225, Germany

2) Information We Collect

We may collect different types of information to provide and improve our services.

A. Information You Provide Directly

This may include:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Account login details and preferences
  • Order history, purchases, returns, exchanges, or cancellations
  • Customer support inquiries and messages

B. Payment Information

Payments are securely processed through trusted third-party payment providers such as Stripe and PayPal. We do not store complete debit/credit card details, including CVV numbers, on our servers.

C. Automatically Collected Information

When you use our website, we may automatically collect:

  • IP address
  • Browser type and device information
  • Operating system
  • Website activity, pages viewed, clicks, and browsing behavior
  • Cookie and tracking technology data

3) How We Collect Information

We collect information:

  • Directly from you when you place an order, contact us, or create an account
  • Automatically through cookies, analytics, and website technologies
  • From trusted service providers such as payment processors and shipping partners

4) How We Use Your Information

Your information may be used to:

  • Process and deliver orders
  • Manage payments, returns, and exchanges
  • Provide customer support
  • Improve website performance and customer experience
  • Send order confirmations, shipping updates, and service communications
  • Protect against fraud and unauthorized activity
  • Comply with legal and regulatory obligations
  • Send promotional offers and personalized advertisements where permitted by law

5) Sharing of Information

We may share limited information with trusted third parties, including:

  • Ecommerce and website service providers
  • Payment gateways and processors
  • Shipping and logistics companies
  • Analytics and advertising partners
  • Legal authorities when required by law
  • Business partners during mergers, acquisitions, or restructuring

We do not sell personal information in the traditional sense.

6) Cookies & Analytics

Our website uses cookies and similar technologies to improve functionality, analyze traffic, and enhance user experience. We may use services such as Google Analytics to better understand how visitors interact with our website.

Your Cookie Choices

You may:

  • Disable or remove cookies through your browser settings
  • Use any cookie preference tools available on our website

7) Advertising & Remarketing

We may work with advertising partners, including Google, to display relevant advertisements and measure advertising performance. This may include remarketing features that display ads to previous website visitors.

Advertising Choices

You can manage personalized advertising preferences through:

  • Google Ads Settings / My Ad Center
  • Third-party advertising opt-out tools such as the Network Advertising Initiative (NAI)

8) Data Security

We implement reasonable administrative, technical, and physical security measures to help protect your information. However, no online platform or electronic storage method can guarantee complete security.

9) Your Rights & Choices

Depending on your location and applicable laws, you may have the right to:

  • Access your personal information
  • Request corrections or updates
  • Request deletion of your information
  • Restrict or object to certain processing activities
  • Withdraw consent where applicable
  • Request a copy of your personal data

Marketing Communications

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails.

We may request identity verification before processing certain requests.

10) Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill orders and provide customer support
  • Meet legal, tax, and compliance requirements
  • Prevent fraud and resolve disputes

11) International Data Transfers

Your information may be processed or stored in countries outside your place of residence where our service providers operate.

12) Children’s Privacy

Our website and services are not directed toward children under the applicable legal age. We do not knowingly collect personal information from children.

13) Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external websites.

14) Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Any updates will be posted on this page along with the revised effective date.