Return, Exchange & Refund Policy
At The Master Jacket, customer satisfaction is one of our highest priorities. If you are not completely satisfied with your purchase, you may request a return or exchange within 30 days of receiving your order, subject to the terms outlined below. Our return, exchange, and refund policy applies equally to customers in all countries.
Return Eligibility
We gladly accept returns within 30 days of delivery. To qualify for a return:
The item must be unused and in its original condition
All original packaging, tags, and accessories must be included
Sale items are also eligible for returns
Items that do not meet these conditions may not qualify for a refund or exchange.
Exchange Policy
We also offer exchanges within 30 days of delivery. If you would like a replacement item, kindly contact our customer support team for assistance.
All exchange requests are subject to product availability.
Return Shipping
Customers are responsible for the cost of return shipping. For security and tracking purposes, we strongly recommend using a reliable and trackable shipping service when returning any item.
Restocking Fee
We do not charge any restocking fees. Your return or exchange will be processed without additional handling charges.
How to Start a Return or Exchange
To initiate a return or exchange request, please contact our support team using the details below. Our team will provide complete return instructions along with the return shipping address.
Email: hello@themasterjacket.com
Refund Process
Once your returned item has been received and inspected by our team, your refund will be processed accordingly. Return deliveries generally take approximately 6 to 8 business days to arrive.
After approval, please allow additional processing time for the refund to reflect in your original payment method, depending on your payment provider or financial institution.
Contact Information
If you have any questions regarding our Return, Exchange & Refund Policy, please contact us:
Customer Support Number: +49 176 41669858
Email: hello@themasterjacket.com
Address: Stockumer Str 218, Dortmund, 44225, Germany